Refund policy

Refund Policy

 Digital Product Refund Policy

We stand behind our Eczema Healing Guide and want every family to have a real chance to see results.

90-Day Guarantee

If you purchase our guide, follow the protocol as outlined for a full 90 days, and see no improvement at all, we will issue a full refund.

To qualify for a refund, you must:

  1. Follow the protocol for the full 90 days from your date of purchase.
  2. Email us at info@thriveingredients.com within 7 days of the 90-day mark to request your refund.
  3. Provide proof that you followed the protocol, such as a brief written summary of what you implemented (diet changes, supplements, recipes, environment changes, etc.) along with dates.
  4. Provide proof of no improvement, such as photos taken at the start and end of the 90-day period, or a written account of your child's/your symptoms before and after.

Once we receive your proof, we will review your request and process approved refunds within 5–10 business days to your original payment method.

Please note:

  • Because this is a digital product delivered instantly upon purchase, refund requests made before completing the full 90-day protocol will not be eligible, except at our discretion.
  • Refund requests submitted without proof of protocol adherence and proof of no improvement will not be eligible.
  • This guarantee applies to one refund request per household/order.
  • This guide is intended as complementary, educational information and is not a substitute for medical advice. We always recommend working alongside your child's healthcare provider.

Questions?

If you have any questions about your order or this policy, reach out anytime at info@thriveingredients.com. We're a small, parent-run team and we personally read and respond to every email.

DUPLICATE PURCHASES

If you have accidentally purchased the same product twice, please contact us within 48 hours of the duplicate purchase with both order numbers and we will issue a refund for the duplicate transaction.

UNAUTHORISED TRANSACTIONS

If you believe a purchase was made on your account without your authorisation, please contact us immediately. We will investigate and work with you to resolve the matter.

CHARGEBACKS

We take chargebacks seriously. If a chargeback is filed without first contacting us to resolve the issue, we reserve the right to dispute the chargeback with full documentation of delivery and these terms of sale, which were agreed to at the point of purchase.

We would always prefer to resolve any issue directly — please reach out before escalating to your payment provider.

PRICING & PROMOTIONS

All prices are displayed in USD. We reserve the right to change pricing at any time. Promotional pricing is valid only for the duration of the stated promotion and cannot be applied retroactively to previous purchases.

CONTACT

If you have any questions about this policy or about your purchase, please contact us at:

Email: info@thriveingredients.com We are a small business and we genuinely care about every parent who purchases this guide. If something has gone wrong, please talk to us first. We will always do our best to make it right within the bounds of this policy.

This policy was last reviewed in 2026. Thrive Ingredients reserves the right to update this policy at any time. The current version will always be available on this page.