Refund policy
RETURN & REFUND POLICY
Last updated: 2025
DIGITAL PRODUCTS — ALL SALES FINAL
All products sold on this website are digital downloads. Due to the instant and irreversible nature of digital product delivery, all sales are final and no refunds will be issued once a purchase has been made and the download link has been delivered.
By completing your purchase you acknowledge and agree that you have read the full product description, understand that you are purchasing a digital product, and accept that no refund will be provided.
This policy is in place because digital products cannot be returned — once delivered, the content has been received and cannot be taken back. This is consistent with consumer protection laws applicable to digital content that has been made available to the customer.
EXCEPTIONS — TECHNICAL ISSUES
While we do not offer refunds, we are fully committed to ensuring every customer can access and use their purchase. If you experience any of the following, please contact us immediately and we will resolve the issue at no cost to you:
— You did not receive your download link after purchase — Your download link is broken or expired — The file is corrupted or will not open — You are experiencing any other technical issue accessing your product
Please contact us at [your email address] with your order number and a description of the issue. We respond to all technical support requests within 24 hours and will ensure you have full access to your purchase.
DUPLICATE PURCHASES
If you have accidentally purchased the same product twice, please contact us within 48 hours of the duplicate purchase at [your email address] with both order numbers and we will issue a refund for the duplicate transaction.
UNAUTHORISED TRANSACTIONS
If you believe a purchase was made on your account without your authorisation, please contact us immediately at [your email address]. We will investigate and work with you to resolve the matter.
CHARGEBACKS
We take chargebacks seriously. If a chargeback is filed without first contacting us to resolve the issue, we reserve the right to dispute the chargeback with full documentation of delivery and these terms of sale, which were agreed to at the point of purchase.
We would always prefer to resolve any issue directly — please reach out before escalating to your payment provider.
PRICING & PROMOTIONS
All prices are displayed in USD. We reserve the right to change pricing at any time. Promotional pricing is valid only for the duration of the stated promotion and cannot be applied retroactively to previous purchases.
CONTACT
If you have any questions about this policy or about your purchase, please contact us at:
Email: info@thriveingredients.com We are a small business and we genuinely care about every parent who purchases this guide. If something has gone wrong, please talk to us first. We will always do our best to make it right within the bounds of this policy.
This policy was last reviewed in 2025. Thrive Ingredients reserves the right to update this policy at any time. The current version will always be available on this page.